CRM Infopolis is integrated with the most important telecommunication systems: e-mail, IP telephony, Telegram messenger.
The built-in email client allows to both receive emails and save them as CRM tasks, and send CRM tasks as email messages. Email attachments are stored as files in CRM tasks.
Integration with a virtual telephone server allows you to save phone calls as CRM tasks. During an incoming call, a message appears on the screen (CRM task notification), which indicates the calling number and the name of the counterparty to which this number belongs. At the end of the call, the task stores all the information about the call: time, duration, phone number. A full recording of the conversation is also registered, which can be heard at any time.
Modern messengers, such as Telegram, allow you to supplement your interface with elements that can save part of the dialogue in the form of CRM tasks. At the same time, part of the business logic is implemented by means of the messenger. Work on improvement of the functions of the messenger is carried out by our partner organizations specializing in such tasks.
Developers of online stores or other front-end interfaces written on WEB technologies are often forced to create mechanisms for their solutions to store a catalog of goods, received orders, staff tasks, etc. Also, the task is to integrate a store or website of a different orientation with the customer’s accounting system.
The InfopolisERP architecture cannot be better suited for implementing internet solutions: the InfopolisERP database is conveniently hosted on a cloud resource (virtual Windows) and used as the core of the solution and the back-end system. The core of the system is always available for both website mechanisms and front-end users, as well as for back-end users.
Employees of the organization (office) can use all the functions of the InfopolisERP core from any workstation using the Smart- Briks framework.
Integration of the InfopolisERP core with other systems is very convenient and does not require much time due to the architecture of its construction. External systems gain access to certain MS SQL Server procedures that correctly write data to the database or take it from there. With proper data integration, the operation of the website and office is greatly simplified. Employees of the online store form a catalog of goods, pricing policies, promotional offers, etc. and those immediately, without unnecessary import- export procedures are displayed on the online store page. Received online orders appear in the organization’s accounting system as business operations, around which business processes immediately begin to operate, which are provided by the core of the system: an employee’s message about a new order, an estimation of the availability of goods in stock, a request for the supply of missing goods, etc.
Cloud technologies allow the database owner to optimize the costs of hosting projects: while the database is small, has few users and business processes do not require a large computing resource, you can rent the simplest and cheapest server configuration. With the growth of data volume and load on the server, the provider can gradually add resources to the virtual server and provide the growing demand for computing power.
The InfopolisERP core can be used by system developers for specific business tasks as a development environment that already implements all the basic functions for an enterprise.
The InfopolisERP architecture allows you to quickly expand its functions, carry out integration with other systems, and create new interface units for users.
To build a user interface, developers can use both the Smart-Briks framework and any proprietary designs compatible with MS SQL Server architecture.
For example, in a similar way, we created a software package for managing a network of filling stations, where InfopolisERP, as the core of the system and the main tool for managers to work, integrated with cash registers at filling stations that manage fuel and related products, with a card payment center that provides service to corporate customers of filling stations and 1C - accounting system for the formation of transactions and reporting.